Online Dispute Resolution
Alternative Dispute Resolution
In compliance with Article 18 of Law no. 144/2015, of September 8, Tia Pureza, with headquarters in Aveiro, Portugal, informs that, in the event of a consumer dispute, the consumer may resort to the following alternative dispute resolution (ADR) methods:
European Online Dispute Resolution Platform
Consumers can use the European Online Dispute Resolution Platform, available at:
https://ec.europa.eu/consumers/odr
Consumer Alternative Dispute Resolution Entities in Portugal
As this is an online sales site, the Consumer Conflict Arbitration Centre corresponding to the consumer's domicile is competent. You can consult the complete list of ADR entities at:
Consumer Portal — ADR Entities
The main entities are:
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CNIACC — National Centre for Consumer Conflict Information and Arbitration
Tel.: (+351) 213 847 484 | E-mail: cniacc@unl.pt -
CIMAAL — Information, Mediation and Arbitration Centre for Consumer Conflicts in the Algarve
Tel.: (+351) 289 823 135 | E-mail: cimaal@mail.telepac.pt -
Consumer Conflict Arbitration Centre of the District of Coimbra
Tel.: (+351) 239 821 690 | E-mail: geral@centrodearbitragemdecoimbra.com -
Consumer Conflict Arbitration Centre of Lisbon
Tel.: (+351) 218 807 000 | E-mail: juridico@centroarbitragemlisboa.pt -
Consumer Information and Arbitration Centre of Porto (CICAP)
Tel.: (+351) 225 508 349 | E-mail: cicap@mail.telepac.pt -
Consumer Conflict Arbitration Centre of Vale do Ave / Arbitral Tribunal
Tel.: (+351) 253 422 410 | E-mail: triave@gmail.com -
CIAB — Consumer Information, Mediation and Arbitration Centre (Consumer Arbitral Tribunal)
Tel.: (+351) 253 617 604 | E-mail: geral@ciab.pt -
Consumer Conflict Arbitration Centre of the Autonomous Region of Madeira
Address: Rua Direita, 27 — 1.º Andar, 9050-405 Funchal
E-mail: centroarbitragem.sras@gov-madeira.pt
Applicable Law and Court
In case of a dispute not resolved by alternative means, Portuguese law shall apply, with the Court of the district of Aveiro being competent, without prejudice to the consumer's right to resort to the court of their area of residence, in accordance with applicable legislation.
Further Information
For more information on your rights as a consumer, consult the Consumer Portal.
This page was prepared in accordance with Article 18 of Law no. 144/2015, of September 8, and with applicable European legislation on online dispute resolution.